Shipping & returns

How to place an order?

In order to place an order, the Customer selects the item of its choice, chooses the colour and size, and consequently clicks on “Add to Shopping cart”. The chosen item will then be added to the “Shopping cart”. The Customer can modify its order as long as the items are in the “Shopping cart”. If the Customer wants to confirm its order, he should choose the method of delivery and payment. During the entire process it is clearly indicated what total amount would be payable by the Customer. By executing the payment process, the order will become definite and can no longer be modified.

Shipping costs are the following:

Shipping within the BeNeLux costs € 5, free shipping for orders from € 100.
Shipping to France, Germany and UK costs € 10.
Shipping to other EU countries: € 15.
For shipping  to non-EU countries: custom rate, please contact [email protected] .

The Customer receives in any case a first e-mail, upon purchase, confirming the order. A second e-mail will be sent once the order is shipped.

Deliveries

While confirming the order, the Customer can choose delivery at a certain address (residence, place of work or others).

Fragile shall use its best effort to send the order to that address as soon as possible after payment confirmation of the order. Standard delivery time is within 5 business days, exceptions due to location are possible. The carrier shall present himself at the address during business days between 8am and 6pm and shall deliver the package to the addressee or any other person present at that address. In case of absence, a notice will be left in the mailbox mentioning the address of the nearest UPS pick-up point, where the Customer can collect its order.

If the Customer does not collect its order within the term given by the postal services, the order will automatically be returned to Fragile who will then contact the Customer in order to arrange the delivery of the order. In that case, additional delivery costs can be charged to the Customer.

The ordered Products are delivered at the delivery address as indicated by the Customer during the order process and according to the conditions described during that process.  

The orders can only be delivered on addresses located in the European Union. 

Fragile reserves the right to split up the order in one or more deliveries depending on the availability of the Products. Each delivery will be announced by e-mail. The delivery is accompanied with a purchase note, on which the details of the delivered goods are also mentioned.

In case a delivery would be lost during the delivery process, and the conditions of this article have been respected, Fragile shall, at its own costs, send a new delivery if the Product is still available or refund the amount of the order, including the costs of transport. The transfer of risk of loss and/or damages to the Customer occurs upon delivery.

Revocation and modalities of return

Unless explicitly mentioned on the Site, the Customer has the right, within 14 calendar days following the day on which the Customer has received the Product, to use its right of revocation, without having to pay any damages and without having to motivate such decision.

The Customer can start a return shipment.

For returns within Belgium: start a return shipment through the link in the email UPS has sent you with the tracking details of the original shipment. 

For returns outside Belgium: organise your return shipment with a transport company of your own choice.

The right of revocation for the delivered Products is only valid in as far as the Product is actually returned within 14 calendar days after the delivery date.

The revoked product can only be returned when:

- in impeccable condition

- in the original packaging including the tag with product information

- unworn and unwashed

- complete (including all accompanying items, such as belt etc.)

- accompanied by the original sales invoice (of which the customer retains a copy)

- accompanied by a fully completed return document

Each return of which the sender can not be identified, shall be refused. As soon as the 14 calendar days after delivery have passed, Fragile shall no longer accept the return and shall return the package to sender.

The customer can return goods in the physical Fragile shop in Antwerp too, following the same conditions as described above.

The return must be sent to the following address, which is also clearly mentioned on the return document:

Fragile -  Webshop returns
Kammenstraat 84
2000 Antwerpen
Belgium

The risks connected to the return shipment lie entirely with the Customer.

The reimbursement of the purchase shall take place within 30 calendar days after timely receipt of the return by Fragile on the condition that all conditions as mentioned above are strictly met. In any case, the amount which shall be reimbursed shall not exceed the amount actually paid by the Customer.

This reimbursement shall take place in the following way:

If the Customer has paid his order via credit card, a credit will be performed on the Customer’s credit card upon verification of the returned Products, with deduction of the amounts due or voucher or discounts used to pay for the order. The reimbursement of the Customer shall take place in accordance with the agreed modalities with the bank who issued the credit card. If the Customer has paid its order via another method of payment, the reimbursement shall take place via transfer to the bank account number mentioned by the Customer on the return document.

Exchange items

If you wish to exchange an item, you need to place an new order on the webshop. The returned item will be refunded as soon as the goods have been delivered back to us.